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    Frequently asked questions

    What if I cannot remember my credentials?

    For Carbon
    Access the link to log in  and follow the prompts selecting "Don't remember your password?" to help you recover your credentials.

    How do I create an account for one of these platforms?

    For Carbon

    To learn about Carbon and get started with creating an account, visit this page.

    What if I need support using the platform?

    Carbon Support

    For support using Carbon, click on the red chat icon once logged in to your account to speak to a representative or email

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